Customer relations
Label
Customer relations
Name
Customer relations
Focus
Actions
Incoming Resources
- Tilt, shifting your strategy from products to customers, Niraj Dawar
- The rise of the platform marketer, performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms, Craig Dempster and John Lee
- Negotiating with backbone, eight sales strategies to defend your price and value, Reed Holden
- Maximize your social, one-stop guide to building a social media strategy for marketing and business success, Neal Schaffer
- Scaling up excellence, getting to more without settling for less, Robert I. Sutton and Huggy Rao
- Six-figure freelancer, your roadmap to success in the gig economy, Laura Briggs, author of Start your own freelance writing business
- The marketing mavens, Noel Capon
- The six fundamentals of success, the rules for getting it right for yourself and your organization, Stuart R. Levine
- Converted, the data-driven way to win customers' hearts, Neil Hoyne
- X, the experience when business meets design, Brian Solis
- Loyalty 3.0, how big data and gamification are revolutionize customer and employee engagement, by Rajat Paharia
- True story, how to combine story and action to transform your business, Ty Montague
- Lead right for your company's type, how to connect your culture with your customer promise, William E. Schneider
- Let's get real or let's not play, transforming the buyer/seller relationship, Mahan Khalsa and Randy Illig ; [foreword by Stephen R. Covey
- The loyalty leap, turning customer information into customer intimacy, Bryan Pearson
- How to get to the top, business lessons learned at the dinner table, Jeffrey J. Fox
- Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest ; [foreword by Stewart Emery]
- How companies win, profiting from demand-driven business models no matter what business you're in, Rick Kash and David Calhoun
- Inbound marketing, attract, engage, and delight customers online, Brian Halligan, Dharmesh Shah
- Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
- Wired and dangerous, how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson
- Outside in, the power of putting customers at the center of your business, Harley Manning, Kerry Bodine, Forrester Research
- Dotcom secrets, the underground playbook for growing your company online with sales funnels, Russell Brunson ; foreword by Dan Kennedy
- The customer-funded business, start, finance, or grow your company with your customers' cash, John Mullins, Ph. D
- Traffic secrets, the underground playbook for filling your websites and funnels with your dream customers, Russell Brunson
- Service failure, the real reasons employees struggle with customer service and what you can do about it, Jeff Toister
- The customer service solution, managing emotions, trust, and control to win your customer's business, Sriram Dasu, PhD and Richard B. Chase, PhD
- Turn clicks into customers, proven marketing techniques for converting online traffic into revenue, Duane Forrester
- What customers crave, how to create relevant and memorable experiences at every touchpoint, Nicholas J. Webb
- The customer rules, the 14 indispensable, irrefutable and indisputable qualities of the greatest service companies in the world, C. Britt Beemer, Robert L. Shook
- Infinite possibility, creating customer value on the digital frontier, B. Joseph Pine II, Kim C. Korn
- The thank you economy, Gary Vaynerchuk
- Likeable social media, how to delight your customers, create an irresistible brand, and be generally amazing on all social networks that matter, Dave Kerpen with Michelle Greenbaum and Robert Berk ; new foreword by Carrrie Kerpen
- The science of service, the proven formula to drive customer loyalty and stand out from the crowd, Mark Colgate, Ph.D
- Make some noise, the unconventional road to dominance, Ken Schmidt
- Nice companies finish first, why cutthroat management is over--and collaboration is in, Peter Shankman ; with Karen Kelly
- Attracting perfect customers, the power of strategic synchronicity, Stacey Hall and Jan Brogniez
- Crafting the Customer Experience For People Not Like You, How to Delight and Engage the Customers Your Competitors Don't Understand
- The power of appreciative inquiry, a practical guide to positive change, Diana Whitney and Amanda Trosten-Bloom ; foreword by David Cooperrider
- The ultimate question 2.0, how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey
- Superstar customer service, a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more, Rick Conlow and Doug Watsabaugh
- Clicksand, how online marketing will destroy your business (and the unlikely secret to saving it), Bill Troy
- Customer (dis)service, Generator Productions in association with CBC-TV
- Never lose a customer again, turn any sale into lifelong loyalty in 100 days, Joey Coleman
- The likeable social business, 2 e-book bundle
- Mastering the world of selling, the ultimate training resource from the biggest names in sales, Eric Taylor, David Riklan ; [foreword by Jeffrey Gitomer]
- The new relationship marketing, how to build a large, loyal, profitable network using the social web, Mari Smith
- Super service, seven keys to delivering great customer service, even when you don't feel like it, even when they don't deserve it, Val Gee, Jeff Gee
- Exceptional customer service, exceed customer expectations to build loyalty & boost profits, Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh
- The customer rules, [the 39 essential rules for delivering sensational service], Lee Cockerell
Outgoing Resources
- Focus1