Bibliograph

Lead right for your company's type, how to connect your culture with your customer promise, William E. Schneider

Type

Label

Lead right for your company's type, how to connect your culture with your customer promise, William E. Schneider

Language

eng

Bibliography note

Includes bibliographical references and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Lead right for your company's type

Nature of contents

bibliographydictionaries

Oclc number

982373792

Responsibility statement

William E. Schneider

Sub title

how to connect your culture with your customer promise

Summary

Success starts with knowing the kind of business you're really in. Lead Right for Your Company's Type argues that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). When leadership practices fit the customer promise and company type, the organization thrives

Table Of Contents

Cover; Contents; Foreword; Introduction: Your Enterprise Is a Living People System; SECTION I: THE FOUR LIVING ENTERPRISES; 1. The Four Living Enterprises: Determining Your Organization's Type; 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services; 3. The Enrichment Enterprise: Elevating Customer's Lives; 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services; 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer6. The System-Centric Mind-set: Start and Stay with Your Living SystemSECTION II: HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP; 7. Focus: Establishing the Magnetic North for Your Enterprise; 8. Configuration: Properly Connecting Core and Support Work Processes; 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise; 10. Balance: Keeping Your Strengths from Becoming Weaknesses; 11. Adaptation: Adapting to Environmental and Life Cycle Changes; 12. ConclusionAPPENDIX ANALYTICS: USING THE VALIDATED ASSESSMENTS AVAILABLE TO YOU AND YOUR ENTERPRISEThe Enterprise-Level Assessments; Enterprise Customer Promise Indicator (ECPI)"; Enterprise Culture Indicator (ECI)"; Enterprise Leadership Team Indicator (ELTI)"; The Individual-Level Assessments; Individual Leader Indicator (ILI)"; Individual Contributor Indicator (ICI)"; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Y; Z; Free Sample from The 10 Laws of Trust by Joel Peterson; About AMACOM

Classification