Calgary Public Library
Customer relations + Management
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http://bibfra.me/vocab/lite/Concept
Label
Customer relations + Management
Name
Customer relations + Management
Focus
Customer relations + Management
Sub focus
Management
Customer relations
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Incoming Resources
Subject of
20
Customer experience for dummies, by Roy Barnes and Bob Kelleher
Disney U, how Disney University develops the world's most engaged, loyal, and customer-centric employees, Doug Lipp
CRM at the speed of light, essential customer strategies for the 21st century, Paul Greenberg
Fanocracy, turning fans into customers and customers into fans, David Meerman Scott and Reiko Scott ; foreword by Tony Robbins
Magnetic, the art of attracting business, Joe Calloway
Salesforce.com secrets of success, best practices for growth and profitability, David Taber
Chief customer officer, getting past lip service to passionate action, Jeanne Bliss
Built to love, creating products that captivate customers, Peter Boatwright & Jonathan Cagan
Teach yourself visually Salesforce.com, Justin Davis and Kristine Curington ; foreword by Dan Streetman, Sr. Vice President, Worldwide Alliances & Channels, Salesforce
CRM, Lars Helgeson
CRM at the speed of light, social CRM strategies, tools, and techniques for engaging your customers, Paul Greenberg ; [foreword by Marc Benioff]
Kellogg on branding, the marketing faculty of the Kellogg School of Management, edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler
The wallet allocation rule, winning the battle for share, Timothy Keiningham, Lerzan Aksoy, Luke Williams with Alexander Buoye
Market Your Way to Growth, 8 Ways to Win
101 activities for delivering knock your socks off service, Performance Research Associates ; Ann Thomas and Jill Applegate
The Innovative Sale, Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
Content Inc., how entrepreneurs use content to build massive audiences and create radically successful businesses, Joe Pulizzi ; foreword by Brian Clark
Unleashing the ideavirus, by Seth Godin ; with a foreword by Malcolm Gladwell
The snowball system, how to win more business and turn clients into raving fans, Mo Bunnell
Salesforce.com for dummies, by Liz Kao and Jon Paz
Outgoing Resources
Focus
1
Customer relations + Management
Sub focus
2
Management
Customer relations
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