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The Resource Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)
Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)
Resource Information
The item Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.This item is available to borrow from all library branches.
Resource Information
The item Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.
This item is available to borrow from all library branches.
- Summary
- In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory. In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organizations and individuals powerless against scandal. Think Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o, and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyzes controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger "spin" industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as: -How there really is no getting ahead of a bad story -The art of the public apology -Why a crisis is not an opportunity and Hemingway's The Old man and the Sea is the I Ching of crisis management (because the old man survived and nothing more) -The problem with "getting it all out there" and The Nixon Fallacy: if only he had just said "I screwed up," the whole thing would have gone away-not a chance -Why you are the enemy: the self sabotage of technology, cameras, tweets, and emails
- Language
- eng
- Extent
- 1 online resource.
- Isbn
- 9781455558018
- Label
- Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal
- Title
- Glass jaw
- Title remainder
- a manifesto for defending fragile reputations in an age of instant scandal
- Statement of responsibility
- Eric Dezenhall
- Language
- eng
- Summary
- In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory. In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organizations and individuals powerless against scandal. Think Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o, and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyzes controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger "spin" industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as: -How there really is no getting ahead of a bad story -The art of the public apology -Why a crisis is not an opportunity and Hemingway's The Old man and the Sea is the I Ching of crisis management (because the old man survived and nothing more) -The problem with "getting it all out there" and The Nixon Fallacy: if only he had just said "I screwed up," the whole thing would have gone away-not a chance -Why you are the enemy: the self sabotage of technology, cameras, tweets, and emails
- Cataloging source
- RECBK
- http://library.link/vocab/creatorName
- Dezenhall, Eric
- Dewey number
- 659.2
- Index
- no index present
- LC call number
- HD59
- Literary form
- unknown
- Nature of contents
- dictionaries
- http://library.link/vocab/subjectName
-
- BUSINESS & ECONOMICS / Public Relations
- Business
- Label
- Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)
- Antecedent source
- unknown
- Color
- multicolored
- Control code
- ocn883314853
- Dimensions
- unknown
- Extent
- 1 online resource.
- File format
- unknown
- Form of item
- online
- Isbn
- 9781455558018
- Level of compression
- unknown
- Publisher number
- EB00278380
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- 05C566A2-3573-47D1-B140-0AA0A6B7140B
- System control number
- (OCoLC)883314853
- Label
- Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)
- Antecedent source
- unknown
- Color
- multicolored
- Control code
- ocn883314853
- Dimensions
- unknown
- Extent
- 1 online resource.
- File format
- unknown
- Form of item
- online
- Isbn
- 9781455558018
- Level of compression
- unknown
- Publisher number
- EB00278380
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- Stock number
- 05C566A2-3573-47D1-B140-0AA0A6B7140B
- System control number
- (OCoLC)883314853
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Forest Lawn LibraryBorrow it4807 8th Avenue SE, Calgary, Alberta, T2A 4M1, CA51.0451596 -113.9657157
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Giuffre Family LibraryBorrow it3223 14th Street SW, Calgary, Alberta, T2T 3V8, CA51.024526 -114.0947351
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Glenmore Square LibraryBorrow it7740 18th Street SE, Calgary, Alberta, T2C 2N5, CA50.9833577 -114.0146572
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Judith Umbach LibraryBorrow it6617 Centre Street North, Calgary, Alberta, T2K 4Y5, CA51.1113839 -114.0626328
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Louise Riley LibraryBorrow it1904 14th Avenue NW, Calgary, Alberta, T2N 1M5, CA51.0652117 -114.105152
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Memorial Park LibraryBorrow it1221 2nd Street SW, Calgary, Alberta, T2R 0W5, CA51.041549 -114.0682554
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Nose Hill LibraryBorrow it1530 Northmount Drive NW, Calgary, Alberta, T2L 0G6, CA51.096103 -114.13759
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Saddletowne LibraryBorrow it7556 Falconridge Blvd NE, Calgary, Alberta, T3J 0C9, CA51.1212759 -113.9469193
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Shaganappi LibraryBorrow it3415 8th Avenue SW, Calgary, Alberta, T3C 0E8, CA51.0448674 -114.1367083
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Shawnessy LibraryBorrow it333 Shawville Blvd. SE, Calgary, Alberta, T2Y 4H3, CA50.898545 -114.062885
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Signal Hill LibraryBorrow it5994 Signal Hill Centre SW, Calgary, Alberta, T3H 3P8, CA51.0180759 -114.1755888
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Southwood LibraryBorrow it924 Southland Drive SW, Calgary, Alberta, T2W 0J9, CA50.963642 -114.0858663
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Village Square LibraryBorrow it2623 56th Street NE, Calgary, Alberta, T1Y 6E7, CA51.0755508 -113.9526426
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.calgarylibrary.ca/portal/Glass-jaw--a-manifesto-for-defending-fragile/GumOT4_j4yI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.calgarylibrary.ca/portal/Glass-jaw--a-manifesto-for-defending-fragile/GumOT4_j4yI/">Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.calgarylibrary.ca/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.calgarylibrary.ca/">Calgary Public Library</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.calgarylibrary.ca/portal/Glass-jaw--a-manifesto-for-defending-fragile/GumOT4_j4yI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.calgarylibrary.ca/portal/Glass-jaw--a-manifesto-for-defending-fragile/GumOT4_j4yI/">Glass jaw : a manifesto for defending fragile reputations in an age of instant scandal, Eric Dezenhall, (electronic resource)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.calgarylibrary.ca/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.calgarylibrary.ca/">Calgary Public Library</a></span></span></span></span></div>
