The Nordstrom way to customer experience excellence, creating a values-driven service culture, Robert Spector & Breanne O. Reeves - (paperback)
Format
(paperback)
Label
The Nordstrom way to customer experience excellence, creating a values-driven service culture, Robert Spector & Breanne O. Reeves - (paperback)
Note
Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Edition
Third edition.
Isbn
9781119375357
Lccn
cpl023228902017019609
Physical Description
xxxi, 192 pages, 24 cm
Specific Material Designation
regular print
Cover Art
Carrier category
Media category
Publication
Mapped to
Incoming Resources
- Item of1
Outgoing Resources
- Instantiates1
- Carrier category1
- Media category1
- Publication1
- Mapped to3