Calgary Public Library
Service industries + Management
Type
http://bibfra.me/vocab/lite/Concept
Label
Service industries + Management
Name
Service industries + Management
Focus
Service industries + Management
Sub focus
Management
Service industries
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Incoming Resources
Subject of
3
The Toyota way to service excellence, lean transformation in service organizations, Jeffrey K. Liker, Karyn Ross
Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
The customer service solution, managing emotions, trust, and control to win your customer's business, Sriram Dasu, PhD and Richard B. Chase, PhD
Outgoing Resources
Focus
1
Service industries + Management
Sub focus
2
Management
Service industries
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