Calgary Public Library

Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan

Type
Label
Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan
Language
eng
Bibliography note
Includes bibliographical references and index
Illustrations
illustrations
Index
index present
Literary Form
non fiction
Main title
Assessing service quality
Nature of contents
bibliography
Responsibility statement
Peter Hernon, Ellen Altman, Robert E. Dugan
Sub title
satisfying the expectations of library customers
Classification
Contributor
Creator
Subject

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