Dealing with difficult people, how to deal with nasty customers, demanding bosses and annoying co-workers, Roberta Cava
Type
Label
Dealing with difficult people, how to deal with nasty customers, demanding bosses and annoying co-workers, Roberta Cava
Language
eng
Form of composition
other
Main title
Dealing with difficult people
Responsibility statement
Roberta Cava
Sub title
how to deal with nasty customers, demanding bosses and annoying co-workers
Summary
This revised and updated edition will benefit anyone who has had to deal with rude, angry, impatient or aggressive people. Cava guides the reader through the process of discovering the root causes of difficult communications, explores situations such as bullying, and explains common personality conflicts. Includes a section on how to improve your own people skills. 2004
Target audience
specialized
Contributor
Creator
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Subject3