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The Resource Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)

Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)

Creator
Summary
"Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
Language
eng
Work
Publication
Extent
1 online resource (xiii, 210 p.)
Contents
  • Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
  • Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
  • Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
  • Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
  • How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
Isbn
9781118590270
Link
http://calgary.lib.overdrive.com/ContentDetails.htm?ID=302C880E-0E7D-49DF-8428-21BB9E73E868
Instance
Label
Stop complainers and energy drainers : how to negotiate work drama to get more done
Title
Stop complainers and energy drainers
Title remainder
how to negotiate work drama to get more done
Statement of responsibility
Linda Byars Swindling
Creator
Subject
Genre
Language
eng
Summary
"Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorDate
1965-
http://library.link/vocab/creatorName
Swindling, Linda Byars
Dewey number
658.3/045
Illustrations
illustrations
Index
no index present
LC call number
HF5549.5.E42
LC item number
S95 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Problem employees
  • Corporate culture
  • Business communication
  • Personnel management
  • BUSINESS & ECONOMICS / Business Communication / General
  • BUSINESS & ECONOMICS / Human Resources & Personnel Management
  • BUSINESS & ECONOMICS / Workplace Culture
  • Business communication
  • Corporate culture
  • Personnel management
  • Problem employees
Label
Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
Link
http://calgary.lib.overdrive.com/ContentDetails.htm?ID=302C880E-0E7D-49DF-8428-21BB9E73E868
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Contents
  • Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
  • Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
  • Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
  • Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
  • How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
Control code
ocn820450883
Dimensions
unknown
Extent
1 online resource (xiii, 210 p.)
File format
unknown
Form of item
online
Isbn
9781118590270
Isbn Type
(electronic bk.)
Lccn
2012048637
Level of compression
unknown
Other physical details
ill.
Quality assurance targets
unknown
Reformatting quality
unknown
Specific material designation
remote
Stock number
CL0500000355
System control number
(OCoLC)820450883
Label
Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
Link
http://calgary.lib.overdrive.com/ContentDetails.htm?ID=302C880E-0E7D-49DF-8428-21BB9E73E868
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Contents
  • Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
  • Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
  • Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
  • Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
  • How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
Control code
ocn820450883
Dimensions
unknown
Extent
1 online resource (xiii, 210 p.)
File format
unknown
Form of item
online
Isbn
9781118590270
Isbn Type
(electronic bk.)
Lccn
2012048637
Level of compression
unknown
Other physical details
ill.
Quality assurance targets
unknown
Reformatting quality
unknown
Specific material designation
remote
Stock number
CL0500000355
System control number
(OCoLC)820450883

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