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The Resource Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
Resource Information
The item Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.This item is available to borrow from all library branches.
Resource Information
The item Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.
This item is available to borrow from all library branches.
- Summary
- "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
- Language
- eng
- Extent
- 1 online resource (xiii, 210 p.)
- Contents
-
- Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
- Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
- Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
- Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
- How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
- Isbn
- 9781118590270
- Label
- Stop complainers and energy drainers : how to negotiate work drama to get more done
- Title
- Stop complainers and energy drainers
- Title remainder
- how to negotiate work drama to get more done
- Statement of responsibility
- Linda Byars Swindling
- Subject
-
- BUSINESS & ECONOMICS / Human Resources & Personnel Management
- BUSINESS & ECONOMICS / Workplace Culture
- Business communication
- Business communication
- Corporate culture
- Corporate culture
- BUSINESS & ECONOMICS / Business Communication / General
- Personnel management
- Personnel management
- Problem employees
- Problem employees
- Electronic books
- Language
- eng
- Summary
- "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
- Assigning source
- Provided by publisher
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1965-
- http://library.link/vocab/creatorName
- Swindling, Linda Byars
- Dewey number
- 658.3/045
- Illustrations
- illustrations
- Index
- no index present
- LC call number
- HF5549.5.E42
- LC item number
- S95 2013
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/subjectName
-
- Problem employees
- Corporate culture
- Business communication
- Personnel management
- BUSINESS & ECONOMICS / Business Communication / General
- BUSINESS & ECONOMICS / Human Resources & Personnel Management
- BUSINESS & ECONOMICS / Workplace Culture
- Business communication
- Corporate culture
- Personnel management
- Problem employees
- Label
- Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references
- Contents
-
- Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
- Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
- Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
- Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
- How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
- Control code
- ocn820450883
- Dimensions
- unknown
- Extent
- 1 online resource (xiii, 210 p.)
- File format
- unknown
- Form of item
- online
- Isbn
- 9781118590270
- Isbn Type
- (electronic bk.)
- Lccn
- 2012048637
- Level of compression
- unknown
- Other physical details
- ill.
- Quality assurance targets
- unknown
- Reformatting quality
- unknown
- Specific material designation
- remote
- Stock number
- CL0500000355
- System control number
- (OCoLC)820450883
- Label
- Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references
- Contents
-
- Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
- Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
- Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
- Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
- How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
- Control code
- ocn820450883
- Dimensions
- unknown
- Extent
- 1 online resource (xiii, 210 p.)
- File format
- unknown
- Form of item
- online
- Isbn
- 9781118590270
- Isbn Type
- (electronic bk.)
- Lccn
- 2012048637
- Level of compression
- unknown
- Other physical details
- ill.
- Quality assurance targets
- unknown
- Reformatting quality
- unknown
- Specific material designation
- remote
- Stock number
- CL0500000355
- System control number
- (OCoLC)820450883
Subject
- BUSINESS & ECONOMICS / Human Resources & Personnel Management
- BUSINESS & ECONOMICS / Workplace Culture
- Business communication
- Business communication
- Corporate culture
- Corporate culture
- BUSINESS & ECONOMICS / Business Communication / General
- Personnel management
- Personnel management
- Problem employees
- Problem employees
- Electronic books
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.calgarylibrary.ca/portal/Stop-complainers-and-energy-drainers--how-to/TCQybk4AvqE/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.calgarylibrary.ca/portal/Stop-complainers-and-energy-drainers--how-to/TCQybk4AvqE/">Stop complainers and energy drainers : how to negotiate work drama to get more done, Linda Byars Swindling, (electronic resource)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.calgarylibrary.ca/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.calgarylibrary.ca/">Calgary Public Library</a></span></span></span></span></div>