The Resource Lead right for your company's type : how to connect your culture with your customer promise, William E. Schneider

Lead right for your company's type : how to connect your culture with your customer promise, William E. Schneider

Label
Lead right for your company's type : how to connect your culture with your customer promise
Title
Lead right for your company's type
Title remainder
how to connect your culture with your customer promise
Statement of responsibility
William E. Schneider
Creator
Author
Subject
Genre
Language
eng
Summary
Success starts with knowing the kind of business you're really in. Lead Right for Your Company's Type argues that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). When leadership practices fit the customer promise and company type, the organization thrives
Cataloging source
DLC
http://library.link/vocab/creatorName
Schneider, William E
Dewey number
658.4/092
Illustrations
illustrations
Index
index present
LC call number
HD57.7
LC item number
.S35626 2017
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Leadership
  • Organizational behavior
  • Corporate culture
  • Customer relations
  • Corporate culture
  • Customer relations
  • Leadership
  • Organizational behavior
  • BUSINESS & ECONOMICS / Industrial Management
  • BUSINESS & ECONOMICS / Management
  • BUSINESS & ECONOMICS / Management Science
  • BUSINESS & ECONOMICS / Organizational Behavior
Label
Lead right for your company's type : how to connect your culture with your customer promise, William E. Schneider
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Cover; Contents; Foreword; Introduction: Your Enterprise Is a Living People System; SECTION I: THE FOUR LIVING ENTERPRISES; 1. The Four Living Enterprises: Determining Your Organization's Type; 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services; 3. The Enrichment Enterprise: Elevating Customer's Lives; 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services; 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer
  • 6. The System-Centric Mind-set: Start and Stay with Your Living SystemSECTION II: HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP; 7. Focus: Establishing the Magnetic North for Your Enterprise; 8. Configuration: Properly Connecting Core and Support Work Processes; 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise; 10. Balance: Keeping Your Strengths from Becoming Weaknesses; 11. Adaptation: Adapting to Environmental and Life Cycle Changes; 12. Conclusion
  • APPENDIX ANALYTICS: USING THE VALIDATED ASSESSMENTS AVAILABLE TO YOU AND YOUR ENTERPRISEThe Enterprise-Level Assessments; Enterprise Customer Promise Indicator (ECPI)"; Enterprise Culture Indicator (ECI)"; Enterprise Leadership Team Indicator (ELTI)"; The Individual-Level Assessments; Individual Leader Indicator (ILI)"; Individual Contributor Indicator (ICI)"; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Y; Z; Free Sample from The 10 Laws of Trust by Joel Peterson; About AMACOM
Control code
ocn982373792
Extent
1 online resource (xxiii, 219 pages)
Form of item
online
Isbn
9780814438008
Lccn
2017018023
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
Stock number
41147F78-51CF-488D-A79A-8FC28EEE6DD3
System control number
(OCoLC)982373792
Label
Lead right for your company's type : how to connect your culture with your customer promise, William E. Schneider
Link
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Cover; Contents; Foreword; Introduction: Your Enterprise Is a Living People System; SECTION I: THE FOUR LIVING ENTERPRISES; 1. The Four Living Enterprises: Determining Your Organization's Type; 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services; 3. The Enrichment Enterprise: Elevating Customer's Lives; 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services; 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer
  • 6. The System-Centric Mind-set: Start and Stay with Your Living SystemSECTION II: HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP; 7. Focus: Establishing the Magnetic North for Your Enterprise; 8. Configuration: Properly Connecting Core and Support Work Processes; 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise; 10. Balance: Keeping Your Strengths from Becoming Weaknesses; 11. Adaptation: Adapting to Environmental and Life Cycle Changes; 12. Conclusion
  • APPENDIX ANALYTICS: USING THE VALIDATED ASSESSMENTS AVAILABLE TO YOU AND YOUR ENTERPRISEThe Enterprise-Level Assessments; Enterprise Customer Promise Indicator (ECPI)"; Enterprise Culture Indicator (ECI)"; Enterprise Leadership Team Indicator (ELTI)"; The Individual-Level Assessments; Individual Leader Indicator (ILI)"; Individual Contributor Indicator (ICI)"; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Y; Z; Free Sample from The 10 Laws of Trust by Joel Peterson; About AMACOM
Control code
ocn982373792
Extent
1 online resource (xxiii, 219 pages)
Form of item
online
Isbn
9780814438008
Lccn
2017018023
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
Stock number
41147F78-51CF-488D-A79A-8FC28EEE6DD3
System control number
(OCoLC)982373792

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