Coverart for item
The Resource Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (electronic resource)

Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (electronic resource)

Label
Customer service management training 101 : quick and easy techniques that get great results
Title
Customer service management training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Creator
Subject
Genre
Language
eng
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Cataloging source
EBLCP
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
  • 658.3
  • 658.3/1245
Index
no index present
LC call number
HF5415.5
LC item number
E894 2012eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/subjectName
  • Customer services
  • Executives
  • Time management
  • Leadership
  • Communication in management
  • Communication in management
  • Customer services
  • Executives
  • Leadership
  • Time management
  • Business
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
Label
Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (electronic resource)
Link
http://calgary.lib.overdrive.com/ContentDetails.htm?ID=47FA87A4-BDC6-40ED-AD07-BE2BCFF1D280
Instantiates
Publication
Note
Title from e-book home page (viewed Nov. 6, 2011)
Contents
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward
Control code
ocn756484277
Dimensions
unknown
Extent
1 online resource (225 p.)
Form of item
online
Isbn
9780814417164
Isbn Type
(electronic bk.)
Specific material designation
remote
System control number
(OCoLC)756484277
Label
Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (electronic resource)
Link
http://calgary.lib.overdrive.com/ContentDetails.htm?ID=47FA87A4-BDC6-40ED-AD07-BE2BCFF1D280
Publication
Note
Title from e-book home page (viewed Nov. 6, 2011)
Contents
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward
Control code
ocn756484277
Dimensions
unknown
Extent
1 online resource (225 p.)
Form of item
online
Isbn
9780814417164
Isbn Type
(electronic bk.)
Specific material designation
remote
System control number
(OCoLC)756484277
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