The Resource Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
Resource Information
The item Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.This item is available to borrow from 1 library branch.
Resource Information
The item Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Calgary Public Library.
This item is available to borrow from 1 library branch.
- Summary
- "We are in a customer service crisis. It can be intimate or aloof. It can take a long time or end quickly. But these days, it's most often impatient and dysfunctional. This one-hour documentary unravels the maddening, humorous, and baffling relationships in the world of customer service. Customer (dis)service takes a light-hearted, but serious, look at the customer service relationship. Is it as dysfunctional as we think it is or have we gotten what we asked for? Customer service experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centers, automated voices, bartenders and customers of all sorts demanding customer service" -- website
- Language
- eng
- Extent
- 1 videodisc (44 min.)
- Note
- Originally broadcast on the CBC series Doc Zone on December 30, 2011
- Label
- Customer (dis)service
- Title
- Customer (dis)service
- Statement of responsibility
- Generator Productions in association with CBC-TV
- Title variation
- Customer disservice
- Language
- eng
- Summary
- "We are in a customer service crisis. It can be intimate or aloof. It can take a long time or end quickly. But these days, it's most often impatient and dysfunctional. This one-hour documentary unravels the maddening, humorous, and baffling relationships in the world of customer service. Customer (dis)service takes a light-hearted, but serious, look at the customer service relationship. Is it as dysfunctional as we think it is or have we gotten what we asked for? Customer service experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centers, automated voices, bartenders and customers of all sorts demanding customer service" -- website
- Cataloging source
- CaNSHNOV
- Characteristic
- videorecording
- Credits note
- Director, Cynthia Banks ; producer, Mia Sheldon ; editor, Jane Macrae
- Language note
- Closed-captioned for the hearing impaired
- LC call number
- HF5415.5
- LC item number
- .C87 2011
- PerformerNote
- Host/narrator: Ann-Marie MacDonald
- http://library.link/vocab/relatedWorkOrContributorDate
-
- 1958-
- 1963-
- http://library.link/vocab/relatedWorkOrContributorName
-
- MacDonald, Ann-Marie
- Banks, Cynthia
- Sheldon, Mia
- Macrae, Jane
- Canadian Broadcasting Corporation
- Generator Productions
- Runtime
- 44
- Series statement
- Doc zone
- http://library.link/vocab/subjectName
-
- Customer services
- Customer relations
- Consumer satisfaction
- Films for the hearing impaired
- Technique
- live action
- Label
- Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
- Note
- Originally broadcast on the CBC series Doc Zone on December 30, 2011
- Color
- multicolored
- Configuration of playback channels
- unknown
- Control code
- 000040393584
- Dimensions
- 4 3/4 in.
- Dimensions
- other
- Extent
- 1 videodisc (44 min.)
- Medium for sound
- videodisc
- Other physical details
- sd., col.
- Sound on medium or separate
- sound on medium
- Specific material designation
- videodisc
- System control number
- (OCoLC)880323858
- Video recording format
- DVD
- Label
- Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
- Note
- Originally broadcast on the CBC series Doc Zone on December 30, 2011
- Color
- multicolored
- Configuration of playback channels
- unknown
- Control code
- 000040393584
- Dimensions
- 4 3/4 in.
- Dimensions
- other
- Extent
- 1 videodisc (44 min.)
- Medium for sound
- videodisc
- Other physical details
- sd., col.
- Sound on medium or separate
- sound on medium
- Specific material designation
- videodisc
- System control number
- (OCoLC)880323858
- Video recording format
- DVD
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.calgarylibrary.ca/portal/Customer-disservice-Generator-Productions-in/xlUwlKZ8Koc/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.calgarylibrary.ca/portal/Customer-disservice-Generator-Productions-in/xlUwlKZ8Koc/">Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.calgarylibrary.ca/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.calgarylibrary.ca/">Calgary Public Library</a></span></span></span></span></div>
