The Resource Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)

Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)

Label
Customer (dis)service
Title
Customer (dis)service
Statement of responsibility
Generator Productions in association with CBC-TV
Title variation
Customer disservice
Contributor
Subject
Language
eng
Summary
"We are in a customer service crisis. It can be intimate or aloof. It can take a long time or end quickly. But these days, it's most often impatient and dysfunctional. This one-hour documentary unravels the maddening, humorous, and baffling relationships in the world of customer service. Customer (dis)service takes a light-hearted, but serious, look at the customer service relationship. Is it as dysfunctional as we think it is or have we gotten what we asked for? Customer service experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centers, automated voices, bartenders and customers of all sorts demanding customer service" -- website
Cataloging source
CaNSHNOV
Characteristic
videorecording
Credits note
Director, Cynthia Banks ; producer, Mia Sheldon ; editor, Jane Macrae
Language note
Closed-captioned for the hearing impaired
LC call number
HF5415.5
LC item number
.C87 2011
PerformerNote
Host/narrator: Ann-Marie MacDonald
http://library.link/vocab/relatedWorkOrContributorDate
  • 1958-
  • 1963-
http://library.link/vocab/relatedWorkOrContributorName
  • MacDonald, Ann-Marie
  • Banks, Cynthia
  • Sheldon, Mia
  • Macrae, Jane
  • Canadian Broadcasting Corporation
  • Generator Productions
Runtime
44
Series statement
Doc zone
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Consumer satisfaction
  • Films for the hearing impaired
Technique
live action
Label
Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
Instantiates
Publication
Note
Originally broadcast on the CBC series Doc Zone on December 30, 2011
Color
multicolored
Configuration of playback channels
unknown
Control code
000040393584
Dimensions
4 3/4 in.
Dimensions
other
Extent
1 videodisc (44 min.)
Medium for sound
videodisc
Other physical details
sd., col.
Sound on medium or separate
sound on medium
Specific material designation
videodisc
System control number
(OCoLC)880323858
Video recording format
DVD
Label
Customer (dis)service, Generator Productions in association with CBC-TV, (videorecording DVD)
Publication
Note
Originally broadcast on the CBC series Doc Zone on December 30, 2011
Color
multicolored
Configuration of playback channels
unknown
Control code
000040393584
Dimensions
4 3/4 in.
Dimensions
other
Extent
1 videodisc (44 min.)
Medium for sound
videodisc
Other physical details
sd., col.
Sound on medium or separate
sound on medium
Specific material designation
videodisc
System control number
(OCoLC)880323858
Video recording format
DVD

Library Locations

    • Fish Creek LibraryBorrow it
      11161 Bonaventure Drive SE, Calgary, Alberta, T2J 6S1, CA
      50.951870 -114.061042
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